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Hours: 9am-5pm (MST), Monday-Friday

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

What is WinterKids.com's Return Policy? [back to top]

Our Return policy is very flexible! Our 100% guarantee ensures that every item you purchase at WinterKids meets your high standards when you receive it or you can return it for a replacement or refund. You can return your WinterKids purchase within 30 Days of the invoice date as long as it is unworn with the tags still attached for a full refund. If a return is received after 30 days, a 15% restock fee will apply. Returns received over 3 months after the original invoice date will be issued a website credit. No returns will be accepted after 5 months of the original invoice date. Please refer to the Exchanges/Return Policy in the footer of WinterKids.com for more information.

How Do I Make an Exchange? [back to top]

Exchanges are fast, easy, and FREE! Simply send the merchandise back to WinterKids within 5 months of the original invoice date along with your invoice. On your invoice, write your request along with your phone number in case we have questions. As soon as we receive the merchandise, we resend your new request the same day and WinterKids pays for the shipping back to you (within the continental U.S.)! The entire process usually takes about 5-7 business days. Exchanging is easy and one of our Top Priorities! Please refer to our Exchanges/Return Policy in the footer of the WinterKids.com for more information.

How Long Does it Take to Ship My Order? [back to top]

Our U.S. customers usually receive their merchandise within 2-5 business days with the standard shipping methods of UPS Ground or U.S. Mail. For faster delivery, expedited methods (3-Day, 2-Day, and Overnight) are available and can be selected as the order's shipping method during the online checkout process.  Select items are drop-shipped from separate distribution centers and require one (1) additional day for processing before they will be shipped, including expedited shipping methods. These drop-shipped items may arrive on a different day than the rest of your order. Getting our customers their merchandise FAST is a Top Priority to us! Please view our shipping policy webpage for more detailed information on transit times and shipping couriers used.

How Can I Make Changes to My Order? [back to top]

Please call or email us with your changes as soon as you can. Since we usually package and ship orders the same day they are received, contacting us as soon as possible is best. 1-800-924-5484 or support@winterkids.comPlease be aware that we are sometimes unable to accomdate all order changes if the order has already shipped or is being drop-shipped from a separate distribution center.

How Can I Track My Order? [back to top]

Simply click "My Account" at the top right of WinterKids.com Your email address and your WinterKids.com password are all you need to log in under Returning Customers. Once Logged in, click "View Order" on the right side of the screen in-line with the order number you wish to track. Then, click on the "Shipments" tab, there you will find your clickable tracking number with all tracking information for your order. If your order includes drop-shipped items, you may receive multiple tracking numbers for your order. There may be a delay in receiving tracking information for drop-shipped items; however, that does not mean that the item has not yet shipped. We will email your tracking information as soon as it becomes available.

Does WinterKids Price Match? [back to top]

Yes, we will price match a product's price on a competitors' website if that product is same style, color, size, and is from the same season's collection as what was found on WinterKids.com. The competitor must be a United States based authorized dealer of the brand for the product being price matched.

Do You Ship to APOs and FPOs? [back to top]

Of course we do! Anything we can do to support our troops! Orders over $49 will ship for free, please choose Priority as your shipping option. Thank you very much for your service to our country!

Does WinterKids Charge Sales Tax? [back to top]

WinterKids does not charge sales tax for out of state or country purchases. As we are located in Denver, Colorado, the appropriate state and city sales taxes must be included in your purchase if you live in Colorado.

What Types of Payments does WinterKids.com Accept? [back to top]

WinterKids.com accepts Visa, Mastercard, American Express, and Discover.

Does WinterKids Ship Internationally? [back to top]

Yes, we ship all over the world every day! This ensures our customers the lowest UPS international shipping costs possible. International shipping costs are automatically calculated during the checkout process and can be seen on the webpage after your 'Ship To' information has been entered. All shipping costs and product costs shown on WinterKids.com are in United States Dollars.  Please visit our full International webpage for more details on worldwide shipping.

How Much are Duties and Taxes on International Orders? [back to top]

Duties and taxes are determined by the country in which the merchandise is being shipped. Please contact the customs office of the receiving country for further inquiries. WinterKids.com has no control or prior knowledge of these fees.

How Long has WinterKids Been in Business? [back to top]

WinterKids has been outfitting kids for skiing and snowboarding since 1997 and we LOVE it!

What are WinterKids.com's Hours of Operation? [back to top]

WinterKids.com's customer service department is open Monday-Friday during the hours of 9am-5pm MST. Our customer service can be reached through email at support@winterkids.com. We will promptly reply to all of our customer inquiries. Please view our Contact Webpage for more information.

What Size Should I Buy My Child? [back to top]

Although sizing correlates roughly with age, it is different for each brand, and some items may fit differently than others. Please measure your child and refer to our sizing charts for the most accurate sizing information. Height is the most reliable measurement to determine the correct size followed by the child's weight. WinterKids.com typically suggests purchasing a size slightly larger than your child's exact measurements to allow layering and room to grow.

Where Can I Find Washing Instructions and Other Product Care Information? [back to top]

We have created a webpage to give our customers as much detail as possible into washing instructions, sizing, fabric care, etc.  Please visit our frequently asked product questions webpage for more information.

Are Any Products Covered by Manufacturer Warranties?[back to top]

Yes! Many of the brands we carry have manufacturer warranties, please visit our manufacturer warranty webpage for information on what is normally covered.

Does WinterKids.com offer a rewards program?[back to top]

Yes! WinterKids.com does have provide rewards points, which can be used for cash back on future purchases. See our Rewards Points page to see all the ways to earn points.

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