Free Shipping on Orders Over $49
Arrives in 1-3 Days!*

My Cart0
Help

WinterKids.com Guarantee

WinterKids.com has been outfitting children for outdoor adventurers for over a decade and in that time, we have learned a lot about what makes gear great. The WinterKids.com guarantee ensures that every item you purchase at WinterKids.com meets your high standards or you can return it for a replacement or refund. Shopping is "Risk Free" at WinterKids.com. We not only guarantee the products we sell, we also guarantee that every transaction you make on the WinterKids.com site will be safe and secure.

 

FREE Exchanges (within continental U.S.)


All exchange merchandise must be in pristine condition, unworn, and in original packaging with tags still attached. WinterKids.com reserves the right to refuse exchanges or charge up to a 15% restocking fee if these conditions are not met. Items will not be accepted for exchange or return after 5 months of the original order date

If you would like to Exchange your merchandise, please follow the instructions on the Exchange Form on the back of the order invoice which came in your package.

Need a new Exchange Form? Please click here to download and print the form.
Need a new copy of your
order invoice? Visit My Account to view and print your order(s).

Once your exchange form is filled out and you have your items ready to ship, you can Create a UPS shipping label by clicking here (If shipping from within the continental United States). Print the label, tape it to your package, and drop it off at the nearest UPS location. Use of our UPS shipping label is FREE for exchanges!

You may also use any other shipping method of your choice. However, we cannot pay for shipping or provide reimbursement for lost or damaged packages shipped via any other shipping method. 

If you choose to use your own shipping method, Insure your package and mail to:

WinterKids.com
Attention: Exchanges
1935 W 12th Ave
Denver, CO 80204

Your exchange items will be shipped back to you for FREE via the standard shipping method. Free exchange shipping is only offered to customers within the United States.

ALASKA, HAWAII & PUERTO RICO
Unfortunately, at this time we are not able to offer pre-paid return labels for shipments from Alaska, Hawaii, or Puerto Rico. We apologize for any inconvenience. However, we will ship your exchange item(s) back to you for free. Please return your merchandise using any shipping courier of your choice (see return address above).

 

Easy Returns (within U.S.)


All returned merchandise must be in pristine condition, unworn, and in original packaging with tags still attached. WinterKids.com reserves the right to refuse returned merchandise, or charge up to a 15% restocking fee if these conditions are not met.

You may return your purchase within 30 Days of the order date for a full refund of the merchandise value (Holiday gifts purchased November 1st, 2017 or after are eligible for a full refund if returned by January 31st, 2018).

Items returned between 30-90 days have two options:

  1. A full refund as a store credit (valid for 2 years) for the products returned.
  2. A refund back to your payment method used for purchase with a 15% re-stocking fee applied.

Items returned between 90-150 days incur a restocking fee and the refund will come as a store credit (valid for 2 years)

Items will not be accepted for return or exchange after 5 months of the invoice date

If you would like to Return your merchandise, please follow the instructions on the Return Form located on the back of the order invoice which came in your package.

Need a new Return Form? Please click here to download and print the form.
Need a new copy of your order invoice
? Visit My Account to view and print your order(s).

Once your Return Form is filled out and you have your items ready to ship, you can Create a UPS shipping label by clicking here(If shipping from within the continental United States). Use of our UPS shipping label will incur a $7.95 fee which will be deducted from your refund total. Print the label, tape it to your package, and drop it off at the nearest UPS location.

You may also use any other shipping method of your choice; however, we cannot pay for shipping or provide reimbursement for lost or damaged packages shipped via any other shipping method.

If you choose to use your own shipping method, insure your package and mail to:

WinterKids.com
Attention: Returns
1935 W 12th Ave
Denver, CO 80204

ALASKA, HAWAII & PUERTO RICO
Unfortunately, at this time we are not able to offer pre-paid return labels for shipments from Alaska, Hawaii, or Puerto Rico. Please ship your return items back using any shipping courier of your choice (see return address above).

 

International Exchanges and Returns


International exchanges and returns are subject to the same policies described in the Exchange and Return sections above. To exchange or return your merchandise please follow the instructions below:

  1. Complete the return/exchange form on the back of the original order invoice you received in your package. Clearly indicate which item(s) you are returning and the reason for return. If you are requesting an exchange please follow the instructions on the Exchange Form located on the back of the order invoice which came in your package.

    If you do not have your original order invoice Log In here to view and print another copy.

    If you need a new Exchange/Return Form, please click here to download and print the form.

     
  2. The customer is responsible for all international shipping costs. You may ship your merchandise back to WinterKids.com using any shipping method you prefer. WinterKids.com cannot provide return shipping labels for packages shipping from outside the U.S. and we cannot provide shipping cost reimbursement.

  3. You will be asked to fill out a customs form declaring the items in the return package when you bring it to a post office or mailing center to ship.
  • Please use HTS Code 9801.00.2500 on the customs paperwork on the outside of the box
     
  • Include "returned product not for resale" in the commodity description field on the customs form on the outside of the box
     
  • Reference the original UPS tracking number (sent to you by email at the time we originally shipped your order) on the outside of the box. If you do not know this number please email support@winterkids.com with your order number and we can provide it for you.

Failure to include the above information with your shipment may cause delays in customs clearance, and additional customs fees may be assessed. If WinterKids.com is billed by a shipping courier for any shipping or customs fees not paid by the customer at the time of shipment, we will charge the customer's credit card for the associated fees.

The cost of shipping for any requested exchange items is the customer's responsibility. The cost of exchange shipping is usually less than or equal to the shipping cost on the original order.

Depending on the policies of your country's customs department, you may be charged import duty and VAT (value added tax) on your exchange shipment. We note on all customs paperwork that the package contains exchange merchandise and any applicable duty and taxes were already paid on your original order; however, it is ultimately up to each country's customs department to determine if the shipment will be subject to duty and taxes again


WinterKids.com thanks you for your order and hopes to help you once again in the future.

Have a great ski season!

 

Processing, please wait...