Currently based in Denver, Colorado, Breckenridge Catalog LLC (WinterKids.com and WinterWomen.com) was founded in 1997 in Breckenridge, CO. Breckenridge Catalog LLC is established as one of the larger e-commerce retailers in our industry with huge growth potential. WinterKids.com and WinterWomen.com are premium online retailers offering a large selection of high-quality ski, snowboard, and winter outerwear, apparel, equipment, and accessories from top brands in the snow industry. We pride ourselves in offering a great online shopping experience with superior service before, during, and after the consumer places an order. We are looking for ambitious, motivated, and passionate individuals to join our team and help us continue to grow into the future.

Current Openings:

Part-Time Customer Service Specialist - WinterKids.com/WinterWomen.com (Seasonal)

Part-Time Warehouse Shipper/Customer Service Associate - WinterKids.com/WinterWomen.com (Seasonal)

 

Position: 

Part-Time Customer Service Specialist

Position Description: 

As Customer Service Specialist for WinterKids.com and WinterWomen.com, you will become part of a team of individuals who are passionate about kids, fashion and the outdoors. The Customer Service Specialist is responsible for providing outstanding customer service to parents and women interested in ski apparel for their children and themselves. In this position, you will answer high volumes of calls and emails placing orders for customers, responding to parents' questions about products and orders, helping out the warehouse with picking, packing and shipping orders and assisting with online content of websites.

About You:

You Thrive on Providing People with Excellent Service
You love to go above and beyond to make customers happy. You listen deeply to understand the true question being asked and ensure you are providing the right support. You treat every interaction as important and deserving of your best self.

You Love Learning and Sharing your Knowledge with Others
Our motto is “when the kids are cold, the day is done!” We offer thousands upon thousands of products to outfit kids and women in the wintertime. You help parents choose the best products to meet their needs in order to keep their children warm and dry, whether it be while skiing, making snowmen or even just walking to the bus stop on a cold, wintry day.

You Love Talking to People and Forming Genuine Connections 
You will be on the phone taking many calls per day. You will be writing email after email. Connecting with others is a source of energy for you. Forming genuine connections with people is what you enjoy doing day in and day out.

You are a Positive Problem Solver
We love our jobs and sell amazing products, but our work isn't easy. We are constantly thrown curve balls and you must rise to the challenge with a positive attitude!


Core Responsibilities:

  • Answer calls and emails from customers with questions about products and orders
  • Assist the warehouse with picking, packaging, and shipping customers' orders as well as processing returns and exchanges
  • Assist with online content of websites
  • Support marketing team with social media and blogging
  • Greet customers that come to our location and assist them in making purchases

Minimum Requirements:

  • Great attitude
  • Ability to work well individually as well as in a team environment
  • Great customer service skills
  • Listening skills
  • Strong written communication skills
  • Quick learner

Work Schedule/Benefits:  

Anticipated hours/week:

  • The Customer Service Specialist will work at our location in Denver
  • Customer service hours are 9am-5pm (9am-7pm the end of November through the end of December), and this position will typically be scheduled 9am-3pm approximately 3 days a week
  • Schedule flexibility required during our busy season (November through January), as we may need more customer service support during that time
  • Must be available to work Black Friday through Cyber Monday (11/27-11/30) and the week of Christmas
  • Position starts at the beginning of October and goes through mid-March

Pay and Benefits:

  • $12/hour starting pay
  • Discounts on apparel

 

Apply today by emailing your resume and availability with subject line "Part-Time Customer Service Specialist" to: jobs@winterkids.com

 

Position: 

Part-Time Warehouse Shipper/Customer Service Associate

Position Description: 

Assisting with picking, packaging, and shipping customers' orders, processing returns and exchanges, receiving merchandise, lifting and moving boxes, other warehouse and office duties, telephone and email customer service, assisting with online content of websites.

 

Qualifications:

Great attitude, ability to work well both independently and in a team environment, ability to work well under daily deadlines, great customer service skills, great communication and listening skills, punctuality, strong work ethic and a quick learner. Must be able to stand or walk for extended periods of time and must be comfortable working on ladders. Some computer skills preferred.

 

Schedule:

We are open from 9am-5pm, 7 days a week. During the peak season (Thanksgiving until Christmas), we are open until 7pm. Hours for these positions will vary and you must be flexible to work weekdays, weekends and holidays. Availability Black Friday through Cyber Monday (11/27-11/30) and the week of Christmas is a must! This is a part-time seasonal position from 15-25 hours a week.


 

 

Click here to download our application for part-time employment.

Apply today by emailing your application and resume with subject line "Warehouse Shipper/Customer Service Associate" to: jobs@winterkids.com